> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.socialglow.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Send an Email

### Send an Email

*Emails can be sent to any [contacts](https://help.socialglow.com/en/article/all-about-contacts-u5v10l/) you have saved to your account.* 

| This tool is available for all subscription plans.


*You can watch the video for a brief overview of the email system. *
*Scroll below for thorough written instructions.*

${frame}[Email System Overview](https://fast.wistia.net/embed/iframe/f54zt3sz5s?web_component=true&seo=false)


---


##### First, navigate to the *Emails* section of your SocialGlow dashboard: 

![](https://storage.crisp.chat/users/helpdesk/website/-/8/a/7/f/8a7f9756357e2000/email-tab-sg-dashboard-menu_th2hl9.png =750x273)

You'll notice two main tabs here:
* Campaigns - *Used to publish emails to your contacts, where you'll choose the recipients, select the email you want to send, and the date and time you want the email to be sent on.* 
* Email Library - *This is where you'll create individual emails to store for later use.*


# Send an email

1. Select the *Campaign* tab.
2. Click the **Start New Campaign** button.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/a/7/f/8a7f9756357e2000/send-email-sg-1_1nnqvco.png =750x161)

3. You have a few options here:
* **If you have already created an email that you want to send,** use the My Templates tab to filter the list and select your preferred email.
![](https://storage.crisp.chat/users/helpdesk/website/-/8/a/7/f/8a7f9756357e2000/screenshot-2026-05-05-084219_107t17.png =450x81)

* **If you are creating a new email,** either choose *Create from Scratch*, or select a pre-made template you want to edit.

* After deciding, click **Next** in the top corner to continue.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/a/7/f/8a7f9756357e2000/send-email-sg-2_1e38lt9.png =750x341)

You will be brought to the Email Editor. You're welcome to make any changes you'd like here before continuing to send.

4.  When ready, click the **Review and Send** button.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/a/7/f/8a7f9756357e2000/send-email-sg-3_1mqcmgq.png =750x261)

5. Fill in the details of this email.
* Choose **Send Now** or **Schedule** (choose date and time the email will be sent)

![](https://storage.crisp.chat/users/helpdesk/website/-/8/a/7/f/8a7f9756357e2000/send-email-sg-4_1fjs7oc.png =400x183)

* the Campaign Name *(for your reference only)*
* the Subject line *(what your recipients will see)*
* the Reply To email *(this is the address any replies will be sent to)*


* Add Contacts - select the contacts you want to send the email to from the dropdown box provided.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/a/7/f/8a7f9756357e2000/send-email-sg-6_1e5x26f.png =400x85)

6. Once finished, click the **Confirm** button in the top corner. 

![](https://storage.crisp.chat/users/helpdesk/website/-/8/a/7/f/8a7f9756357e2000/send-email-sg-7_1qz3bmm.png =700x321)

### Your email is now either:
* sent immediately (if the selected Send Now option was chosen).
OR
* scheduled to send at the date/time selected (if the Schedule option was chosen).

You can view your email analytics here, once it has been sent.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/a/7/f/8a7f9756357e2000/send-email-sg-8_aj808v.png =700x239)