> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.socialglow.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Using Member Levels in your Groups to Increase Engagement

# How to enable and customize Levels in your groups
Using the Levels feature can help incentivize your group members to continue earning points to advance in rank. 

### Enable Levels
1. Go to your group settings:
* From your SocialGlow dashboard, click **Groups**
* Find the name of the group you want to edit, and click the **Settings** icon to the far right _(looks like a gear)_

![](https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/group-settings-sg-dashboard_1snj6c1.png)

2. Select the **Step 3** tab at the top of the page
3. Toggle the switch to ON/blue beside:
* _Add Gamification to your Group_
* _Enable Levels_

![](https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/enable-gamification-and-levels_63gewo.png)

### Customize your Levels
1. Choose how many levels you want to use in the group. _(You can have up to 9 levels total)_

![](https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/screenshot-728_12g3ecj.png)

2. Select your preferences:

* _(optional)_ Name each level. If left blank it will remain titled **Level #**
* Enter how many points the user needs to earn before ranking to the next level
* _(optional)_ Upload a custom image to replace the default badge given

![](https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/levels1_8bhfsl.png)

|| To keep the shape of your custom image, the ideal size is 60x60 pixels with a transparent background.

* Once you're finished customizing, click **Save** at the bottom of the page to save your changes. 

### Viewing Levels within the Group

| The following illustrates how levels are viewed from the [free SocialGlow mobile app](https://socialglow.com/download). Levels are also displayed in the website version, on the right-hand side of the group.

1. From the SocialGlow mobile app, click the Groups icon.

![](https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/groups-mobile-app_168rggf.png)

2. Tap on the name of the group you want to check.

3. At the top of the group, click the Levels/Points icon.

![](https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/levels2_55z971.png)

4. The current level and points earned will be displayed at the top of this page, along with a progress bar indicating how many points are needed to rank up to the next level.

![](https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/levels3_jsfp1v.png)

### Badges

A badge will appear beside each group member's profile picture when a comment or post is made. It will show either:

* The member's level number **OR**

* The _New_ badge, if they have joined that group within the past 7 days

![](https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/levels4_6ojjtn.png)


**Learn more ways to customize your groups here:**
* [Gamification](https://help.socialglow.com/en/article/gamification-42io1u/)
* [Renames Roles](https://help.socialglow.com/en/article/renaming-roles-custom-names-for-hosts-and-co-hosts-lh26jp/)