Chats: Pin / Mute / Remove / Leave
How to Pin, Mute, Remove, and Leave Chats
These edits can be made from both the mobile app, and the website.
Pin Chat: This will pin a specific chat to the top of your Chats list, to aid in navigating to that chat quickly. You can pin multiple chats.
Mute: Silences all notifications for the chat
Remove: Deletes the chat, for you and for all members of that chat. This is permanent and cannot be recovered.
This option will show for Admins only.
Leave: Removes yourself from that chat. Other members can still participate and see past replies in that chat.
From the Mobile App:
Tap the Chats icon from the bottom taskbar
![](https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/mobile-app-chats_1h2jgui.png)
Select any chat that you want to edit. This includes group chats, and personal (one-on-one) chats.
Click the profile picture (or set of initials) from the top corner.
![](https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/chat-options-mobile-app-sg-1_33blkz.jpg)
Select your preferred action (Pin / Mute / Remove or Leave)
![](https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/chat-options-mobile-app-sg-2_ggw3ez.jpg)
Depending on your selection, that chat will now be either pinned to the top of your chat list, muted, or removed entirely.
![](https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/pinned-pin-chat-mobile-app-sg_o9wylw.jpg)
To unpin or unmute a chat, those options will be given in this same menu.
From the Website:
You will need to be either viewing the list of groups you're a member of, or in a SocialGlow group.
Open the Chat window by tapping the Chat icon in the bottom corner.
![](https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/chat-icon-sg-group-desktop-ver_pbla1k.png)
Select any chat that you want to edit. This includes group chats, and personal (one-on-one) chats.
Select the 3-dot icon in the top corner of this window.
![](https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/chat-options-website-view-sg-1_x379io.png)
Select your preferred action (Pin / Mute / Remove or Leave)
Additional Members option may be listed here, where you can view all members of that group chat.
![](https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/chat-options-website-view-sg-2_llgiu.png)
Depending on your selection, that chat will now be either pinned to the top of your chat list, muted, or removed entirely.
To unpin or unmute a chat, those options will be given in this same menu.
Updated on: 19/12/2023
Thank you!