Getting Started
How to Invite Members to your Group
How to invite someone to become a member of your group There are two ways to invite people to your group: Invite Codes (This is the recommended way) RSVP Link Click Groups from your dashboard menu. Under the Actions column, click the Share icon beside the group you're wanting to share. (https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/share-group-1-231Some readersSetting up a New SocialGlow Group
How do I create a new SocialGlow Group? You can watch the full video tutorial below or continue reading for written instructions. Go to Groups from the left hand menu, and click Create New Group. Step 1 Name your Group Add a description Upload a cover photo.Some readersSchedule Posts and Templates to your Group
How do I schedule posts or templates to my group? You're able to schedule posts to your group. You can both create and schedule individual posts, or you can schedule one of the templates you have saved to your account. From your SocialGlow dashboard, select Groups from the menu, then click on the name of the group you want to schedule posts to. At the top of the page are two buttons: Add New Post and Schedule New Template. (https://storage.crisp.chat/users/helpdesk/websSome readersHow to Share your Group
How to Share your Group You can watch the full video tutorial below or continue reading for written instructions. There are two ways to invite members to your group: From the SocialGlow dashboard From the mobile app (if you had enabled sharing, in that group's settings) From the SocialGlow dashboard Click Groups from your dashboard menu. Under the ActFew readersRenaming Roles: Custom Names for Admins, Moderators, and Members
Renaming Roles: Custom Names for Admins, Moderators and Members Instead of using these default titles of different roles in groups, you can assign custom names. Renaming roles in a group you've already created: From your dashboard menu, click Groups Under the Actions column, click the Group Settings icon (looks like a gear) beside the group you want to edit. Select the Step 4 -Few readersCreate a New Post
How to Create a New Post At the top of every Template, Group, and Library, there is an option to add a new post. Start by clicking on either the template, group, or library you want to add a new post to.Few readersLocate your Group Code
How to find your Group Code Each of your SocialGlow groups has a unique code, which can be used to invite others to join the group. Locating your Group's invitation code: From your SocialGlow dashboard, click Group. Click the Share icon beside the group name you're wanting to invite members to. A new window will pop up, which lists both your Invitation Code and RSVP LinFew readersPosting a Video Link
Posting a Video Link Video links can be posted directly to your group from both the mobile app, and via the group room from your browser. They can also be scheduled to post at a later time, from your dashboard. You can watch the full video tutorial below or continue reading for written instructions.Few readers
Features and Customization
Using Courses
Using Courses This feature can be used to incorporate lessons in any of your Groups. You can watch the full video tutorial below or continue reading for written instructions. Create a New Course From your dashboard, click Courses Click the Create New Course button aFew readersAssigning Roles | Moderators and Admins
Assigning Roles You are able to assign a group member's Role to either Moderator or Admin Moderators Have the ability to: Create posts within the group room Privately chat with the members of that group Pin posts Disable comments on posts Delete posts Admins Have the same privileges as Moderators, plus have the ability to: Access that group via their own SocialGlow dashboard Schedule posFew readersAdd a Button to your Group
Add a Button to your Group You can add clickable buttons to your SocialGlow groups, which will direct your group members to a link you've supplied. From your SocialGlow dashboard, click Groups. Under the Actions column, click the Group Settings icon (looks like a gear) Select the Step 4 tab at the top of the page. (https://storage.crisp.chat/userFew readersGamification
Gamification Gamify your community and courses! You can award points to build community and boost engagement. Adding Gamification to your Groups This can be added while creating a new group, or to an existing group. When creating a new group The Gamification option will be given on Step 3, during the creation of your new group. Toggle on the switch for Add gamification to group. (https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/screenshot-3001r7iugb.pFew readersFiles Feature
Files Feature When posting directly to your groups, you have the ability to add a variety of file types, such as .pdf, ,doc, .docx, .pptx, .xls, and .xlsx. Any files added to your posts will show in the easily-accessible Files section of that group. This can be done from both the mobile app and the website. The directFew readersHow to Record Sales
How to Record Sales You're able to keep track of the sales amount made in any of your groups. This is for personal record, and will not be publicly displayed. Click Groups from the dashboard menu. Under the Actions column, select the Record Sales icon, which looks like a dollar bill. Enter the sales amount you want to record for that group, and click Save. (https:/Few readersCreating Topics
Creating Topics You can assign your posts to different topics, making it easy to browse a collection of posts you've made about that topic. From your SocialGlow dashboard, click Groups. Under the Actions column, click the Group Settings icon (looks like a gear) Click Create Topic Type in the name of the topic. You can keep clicking the Create ToFew readersUsing Member Levels in your Groups to Increase Engagement
How to enable and customize Levels in your groups Using the Levels feature can help incentivize your group members to continue earning points to advance in rank. Enable Levels Go to your group settings: From your SocialGlow dashboard, click Groups Find the name of the group you want to edit, and click the Settings icon to the far right (looks like a gear)Few readersArchive a Group
Archiving removes a group from being accessed by its members, while preserving it on your dashboard for you to refer to. This can be a helpful tool in several different scenarios, such as wanting to move your members' activity from one group to another, or archiving briefly while you make changes to that group. How to Archive a Group From your SocialGlow dashboard, click GroupsFew readers
How to Go Live
How To Go Live
How to Go Live in your SocialGlow Group SocialGlow supports live video streaming in three different ways. 1. Streaming via the SocialGlow mobile app If you prefer to go live from the SocialGlow mobile app without needing to link to another program, this option would be the best fit. This is the most seamless way to livestream from your phone. Instead of linking to another program, you caPopularHow to Go Live with YouTube Right Away
How to Go Live Right Away Using YouTube Using YouTube is the best option for streaming Live videos to members right inside your group, because they will not be taken to another website. You can watch the full video tutorial below or continue reading for written instructions. frame Video On How To Go Live with YouTube Right Away (https:PopularHow to Go Live (via Zoom, Google Meet, etc.)
How to Go Live (via Zoom, Google Meet, etc.) If you want a group live stream (i.e. you want to have multiple people on camera at the same time) then you can use any meeting service like Google Meet, or Zoom. Basically any service that gives you a meeting link. You can watch the full video tutorial below or continue reading for written instructions. frame Going Live Right AwaySome readersHow to Go Live: Schedule a YouTube Live for a Future Date/Time
Schedule a YouTube Live for a Future Date/Time If you have a set time you intend to go Live in your group, you're able to set this up ahead of time. This can cut down on the amount of steps needing completed later on at the time you do go Live. You can watch the full video tutorial below or continue reading for written instructions. Using YouTube is the best option for streaming LivSome readersUsing OneStreamLive to go Live
Using OneStreamLive to go live in SocialGlow If you use OneStreamLive to go live in multiple social media accounts at the same time, you may be wondering how you can include streaming to SocialGlow. Essentially, you will stream directly to your YouTube channel, and use that YouTube link in your SocialGlow group. Creating a Scheduled Live Event on OneStreamLive Log into your OneStreFew readersHow to Go Live: Livestream from the Mobile App
Livestreaming from the Mobile App With this feature, you can go live natively straight from the SocialGlow mobile app, without needing to link to another program. How to Go Live Open the SocialGlow mobile app, and log in. Click the Groups icon from the bottom taskbar. (https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/gFew readers
How to Save and View Favorites
About the Favorites List Feature for Posts The Favorites List is a handy feature that allows your group members to save any post that they love or want to view again at later time. The ability to save a post as a Favorite automatically applies to any post you create. The group's Admin will be notified of any post that has been “Favorited” in that group. Saving a Post as a Favorite Under each post are options to Glow, Favorite, and Comment. Click Favorite orSome readersHow to Schedule Comments
Scheduling Comments Did you know you as a SocialGlow subscriber can add comments ahead of time to any of your posts? These scheduled comments can include texts, pictures, videos, emojis, and GIFs There is no limit to how many comments you can schedule to a post Comments can be scheduled to both scheduled posts and posts that have already been published How to Add scheduled comments to an existing post From your SocialGlow dashboard, click either Groups, or Templates (depending oFew readersBlock or Restrict a Member
Block or Restrict a Member Sometimes you may find it necessary to block a member from one of your groups. There are several variations of this action available: Ban: Banned users will not be able to come back to that group. Block: You will not be able to see that user’s content in SocialGlow anymore, and the blocked user will not be able to publish any content to your groups. Mute: The same as blocking, except you will be able to privately message each other. Remove:Few readersHow to View your Group Members' Favorites / Wishlist
How to view your group member's Favorites List / Wishlist Whenever one of your group members save a post to their Favorites, it is added to their Favorites List. You as an admin of that group will be able to view any product posts each group member has favorited. (We call this their Wishlist) This can be helpful when following up with them to answer questions, or make personalized suggestions. You can viFew readersHow to Delete or Stop Scheduled Posts
How do I STOP scheduled posts from going to my group? From your SocialGlow dashboard, click Groups from the menu. Click on that group's name to view the scheduled posts. Check the box on the left of the posts you want to delete from the list. Choose Delete Posts from the Activities drop down menu. Select posts and click the Activities menu for more options (https://storage.crisp.chat/users/helpdesk/website/8a7f9756357e2000/screen-shot-2021-10-16-at-63031krdy4o.pnFew readersAdding Members to another Group
Add Members to another Group You're able to add a Member of one of your groups over to another, without needing to invite them. From your SocialGlow dashboard menu, select Contacts. Members from all of your groups will be listed here From this page, find the member(s) you are wanting to add to another group and check the box to the left of their names. Click the Add SelecteFew readersHow to Pin a Post
How to Pin a Post You can pin a post to the top of your group. This can help highlight certain info you want easily accessible for your guests. Go to your group, and navigate to the post you want to pin. Click the 3-dot icon in the top right corner of that post and select Pin. That post is now pinnedFew readersTag members in posts and comments
To bring attention to a certain post or comment, you can tag group members in that post/comment. You can tag: Individual group members If you're an admin or moderator, you can also tag all group members once To tag an individual member: Type the @ symbol, followed by their name. Select their name from the box that will show once you begin typing. To tag all members of a group: This option oFew readers